Projects involving complex ML & AI Solutions
2021 - 3rd Party Translation Product Evaluation, Selection and Implementation
Managing the implementation and global rollout of a Machine Learning platform on AWS to allow business users to translate all types of documents between 22 language pairs.
Managing third parties, vendor relationship, and stakeholders across a global business. Capturing requirements, evaluating product selection criteria, writing the test strategy and plan, managing risk, the project plan and budget, reporting at director level.
2021 - Natural Language Processing
Managed this project for a US legal products company. Involved ML and NLP techniques to look for adjustments on invoice lines automatically to save human time and therefore significant cost (some invoices up to 5000 lines).
2017 - Product development
Led three company-critical internal R&D transformation projects of a total budget of £5M involving global ‘C’ level stakeholders and a digital innovation team, delivering RPA (Robotic Process Automation), AI machine learning and predictive analytics. Developed with AWS Tech, RedShift (NoSQL MPP database), Glue, Apache Spark, ECS etc. Languages were ‘R’ and Python mainly. Managed stakeholders from FCA (Fiat Chrysler Automotive) in Italy and the US.
1999-2005 - Workforce Scheduling for BT
Technically led and project-managed a Test team of up to 25, responsible for the integration and testing for the highly complex Mobile Workforce Scheduling product suite that governed the logistics and deployment of up to 25,000 field technicians in any one company.
Managed approximately £7M worth of software product development through all test phases within cost, quality and time constraints, receiving many accolades from customers.
Proposed and transitioned the project to adopt an Agile process to move from an expensive, slow and risky waterfall process, enabling the product to be much more reactive to customer needs, and more cost effective, reducing a six-month delivery process to as little as two weeks.
Project-managed £1.2 million of software development revenue to enable the product to fit into the legacy systems of the customer base. This well exceeded the £576k target I was asked to achieve. These were Utility and Telecoms markets, involving Centrica, Eon, ntl and similar.
AWS Platform Implementations
2020-2021 Home Office
Managed critical fixed price £3M Official Sensitive AWS Platform project for UK Government Department, set-up Agile ceremonies and ran two scrum teams of 25 DevOps Eng's, Security Consultants and Testers.
2021 AWS Platform Deployments
Managed a number of AWS deployments of various sizes, involving the deployment of Guardrails, Elastic Load Balancing, Internet Gateway, multiple regions and availability zones, Organisations, EC2, S3, Spark, Glue, Prometheus, Grafana, custom Lambda functions etc etc also a variety of databases Redshift, Dynamo, RDS and reporting tools, PowerBI, Tableau and QuickSight.
Variety of Web and Mobile Development Projects
2020 - Proximity Marketing App
Product managed a proximity marketing iOS App with outsourced development team using Jira in Agile mode. Also provided the BA role and managed UAT.
2019 - CRM App
Product managed Ionic Mobile iOS & Android App for CRM+ allowing creation and editing of Companies, Contacts, Sale Opportunities and support cases.
2019 - Highly Integrated with Back-End Systems
Project managed a £600k iOS and Android Mobile Apps project integrated with a variety of back-end web applications and legacy systems within time and budget constraints.
2014 - 3D Modelling App for Architects
Product managed the development of a very technically complex iOS App integrated with a back-end web application to view 3D models in-situ against the real world.
2019 - Complex Web Development for Global Clients
Managed GDPR enhancement project of a global application for BMW, liaising with internal development teams and two external software solution providers. Delivered four weeks early and within budget. Received plaudits from BMW and was awarded employee of the month.
2018 - Retail
Worked with a local company who were looking to help retailers to promote offers and improve walk-ins.
They came to me as they lacked the software experience to get a mobile App developed and were looking for a partner.
I worked with them to: -
Understand the business drivers and develop success criteria, and definitions of ready and done
Develop the business and technical requirements
Construct evaluation criteria to aid with the selection of a software development company
I managed the relationship with customer and supplier during the development phase, in terms of spend, communication and any change requests
I then worked with both supplier and customer to sanity test a working prototype for both iOS and Android devices, and managed improvements and bug fixes, as well as developed a product roadmap for future improvements
CRM & ERP Development, Implementation and Data Migrations
Dynamics 365
2019-2020 - Criminal Case Review Commission
Project manager and scrum master for a £750k transformation project for the Criminal Case Review Commission involving MSDynamics 365 and SharePoint build, a very complex migration from multiple sources into SharePoint and Dynamics. Cross-sold an additional £75k of services.
2017-2020 UK Government Dept
Engagement manager for a highly complex secret £10M AWS and MSDynamics Govt project. Managed all commercials. Recruited a 29-strong dev team with SC clearance.
2018-2019 Houses of Parliament
Project manager and Scrum Master for an MSDynamics CRM implementation for the Houses of Parliament to manage secure engagements. Conducted in line with Parliamentary and Government Digital Services (GDS) guidelines. Personally upsold over £300k worth of additional services.
2008 - 2013 OpenERP / Odoo
Primary customer interface and Agile Project Manager of all UK, US and African CRM / ERP customisations and implementations, delivering digital transformation to SME’s to PLC’s in the Specialist Contractor, Charity, Travel Agency, Financial Services (Wills and Trusts, Pensions and Wealth Management in a banking environment), Utilities, Manufacturing and IT reseller verticals.
Led an up to 12-man team and Product managed the CRM+ product through market-led improvements based on customer needs, gathered through keeping close to the customers.
Internet of Things Project for a Global Manufacturer
2021 - Managed a very successful IoT project for a major international manufacturing company. This was built on AWS and utilised SiteWise Edge, IoT Core, and Shadows and Green Grass Stream Manager.
Pre-payment Metering Services
Managed a new on-line product range that enabled pre-payment customers to securely top-up electricity using home devices, connected to the telephone line, and via a USB connection over the internet. Managed commercial relationships with blue chip utility customers and full end to end development of a highly complex and high profile £5M programme.
Led a 20-man international product dev team (including three project managers) in all aspects from customer proposals, requirements capture, feasibility, solution design, materials design, firmware, manufacturing processes, testing and approvals (CE, WEEE, RoHs etc) and PCI-DSS.
